Privacy Policy

This privacy policy explains how Lotus365 collects, uses, stores, and protects personal information when you use the platform. By creating a Lotus365 ID and using the service, you acknowledge the practices described in this policy.

Last updated: June 2026

Information We Collect

Lotus365 collects the following categories of information when you use the platform.

Account information includes the username and contact details you provide during ID creation through WhatsApp. This is the minimum information required to create and maintain your account.

Transaction data includes deposit and withdrawal amounts, payment methods used, transaction timestamps, and wallet activity. This information is necessary to process payments, maintain accurate account balances, and resolve payment disputes.

Betting activity includes markets accessed, bets placed, odds taken, and settlement results. This data is used to operate the betting service, calculate payouts, and maintain your bet history.

Device and access information includes the device type, browser, IP address, and mirror link used when accessing the platform. This information supports security measures including single-session enforcement and fraud detection.

Communication records include messages exchanged with customer support through WhatsApp. These records are maintained to provide continuity in support interactions and to resolve disputes.

How We Use Your Information

Lotus365 uses collected information for the following purposes:

Operating and maintaining your betting account, including processing deposits, withdrawals, and bet settlements.
Providing customer support and resolving account issues through WhatsApp communication.
Enforcing platform security, including single-session access, fraud detection, and preventing unauthorised account use.
Complying with applicable legal and regulatory requirements, including identity verification when required for withdrawals above certain thresholds.
Improving platform performance, reliability, and user experience based on aggregated usage patterns.

We do not sell personal information to third parties. We do not use your data for advertising purposes beyond the Lotus365 platform.

Data Storage and Security

Lotus365 implements industry-standard security measures to protect personal information.

All data transmitted between your device and the platform is encrypted using SSL. Account credentials are stored in encrypted form. Payment information is processed through secure channels and is not stored on the platform beyond what is necessary to complete transactions.

Access to personal information is restricted to authorised personnel who need it to operate the service, provide support, or comply with legal obligations. All staff with access to user data are bound by confidentiality obligations.

While we implement reasonable security measures, no online platform can guarantee absolute security. Users are responsible for keeping their login credentials private and for reporting suspected unauthorised access immediately.

Data Retention

Account information and transaction data are retained for the duration of your account’s active status and for a reasonable period after account closure to comply with legal and regulatory obligations.

Communication records with support are retained to maintain service continuity and for dispute resolution purposes.

If you request account closure, personal information will be removed within a reasonable timeframe, subject to any legal retention requirements that may apply.

Your Rights

You have the following rights regarding your personal information held by Lotus365:

Access: You can request a summary of the personal information we hold about you by contacting support.
Correction: If any personal information is inaccurate, you can request correction through support.
Deletion: You can request deletion of your personal information, subject to legal retention requirements and any outstanding account obligations.
Objection: You can object to specific uses of your information by contacting support with your concerns.

Requests regarding your personal information should be directed to customer support through WhatsApp. We will respond to valid requests within a reasonable timeframe.

Third-Party Services

Lotus365 uses third-party payment processors to handle deposits and withdrawals. These processors have their own privacy policies governing how they handle transaction data. We recommend reviewing the privacy terms of your payment provider.

The platform may contain links to external websites. Lotus365 is not responsible for the privacy practices of third-party sites. We encourage users to review the privacy policies of any external site they visit.

Changes to This Policy

Lotus365 may update this privacy policy to reflect changes in our practices or applicable regulations. Material changes will be communicated through the platform or via support channels. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

Contact

For questions or concerns about this privacy policy or how your personal information is handled, contact Lotus365 customer support through WhatsApp. Agents are available 24/7 in Hindi and English